Refund policy

Refund & Returns Policy

Last updated: 16 October 2026

Airofit Australia is operated by MeWellness Pty Ltd (ABN 92 687 950 670). We want you to be happy with your purchase. This policy sits alongside your rights under the Australian Consumer Law (ACL), which are never excluded or limited by it.

1. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. 30-day change-of-mind returns

If you change your mind, you can return your purchase within 30 days of delivery for a refund, provided that:

the item is unused, clean, and in its original packaging in resaleable condition;
all accessories, manuals and included items are returned;
you provide your order number or proof of purchase.

Return postage for change-of-mind returns is paid by the customer. We recommend a tracked service, as we cannot refund items that do not reach us. Original shipping charges are not refunded for change-of-mind returns.

3. Hygiene exclusions

Because Airofit trainers are used in the mouth, mouthpieces and trainers that have been opened and used cannot be returned for change of mind. This does not affect your rights if an item is faulty.

4. Faulty, damaged or incorrect items

If your order arrives damaged, faulty or not as described, please contact us as soon as possible, ideally within 7 days of delivery, with your order number and photos. We will arrange a repair, replacement or refund in line with the ACL, and we will cover return shipping for faulty or incorrectly supplied items.

5. Warranty

Airofit devices sold by Airofit Australia are covered by a 2-year hardware warranty against defects in materials and workmanship under normal use. The warranty does not cover misuse, accidental damage, unauthorised modification or normal wear and tear (for example, mouthpieces). Warranty claims are handled locally by our Sydney team. The warranty is in addition to your rights under the ACL.

6. How to start a return or claim

Email sales@mewellness.com.au with the subject "Return Request – [order number]".
Include your name, order number, the reason for the return and photos if the item is damaged or faulty.
We will reply within 2 business days with return instructions. Please do not send items back without contacting us first.

7. Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Your bank may take a few extra days to show the funds.